Need tailor-made service from A to B and beyond? Customized offers you a complete, top-quality solution. Designed to meet your requirements, in constant dialogue between the shipper, forwarder and Air France-KLM-Martinair Cargo, and with personal VIP service from a dedicated team. Customized offers you all the benefits of our extended product portfolio – with some extras.

Tailor-Made Operations

Customized means that everything can be customised. From handling procedures to contracting, booking acceptance, handling, packaging, palletising, ramp handling, trucking, invoicing, reporting and more. We will even arrange for new freighter stops, if needed.

Superior Service Quality

Our dedicated teams in Amsterdam and Paris do everything possible to ensure that your shipments fly as booked. This means no worries for you:
  • Minimum delays, because of high priority loading & repair
  • Highest quality of service with a target of 98%* flown as planned; we guarantee reliability through the standard Customized features
  • Step-by-step monitoring and regular performance reporting to keep you informed
  • Shorter transit & import times
  • Quick recovery procedures if needed

Flexible & Privileged Access

To manage your supply chain as efficiently as possible, we offer solutions to meet all your capacity requirements. Whether you know well in advance when you want to ship, or if you need some extra flexibility.

Guaranteed Pricing

Want to be sure about your logistics costs? With Customized you can. Your rates can be guaranteed for a full IATA season. Looking for a round trip or bundle pricing? Customized makes everything possible.

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