Legal Conditions

Bookings made on Air France and KLM Cargo are governed by (i) the conditions displayed on the back of the Air Waybill, (ii) our General Conditions of Carriage, (iii) our General Conditions of Sale, (iv) Specific Conditions of Sale agreed between you and Air France / KLM, if any, and (v) our Local Conditions as published from time to time.

By booking on our airlines, you acknowledge that you have read and understood all above-mentioned documents.

You will find below the latest version of our General Conditions of Carriage, General Conditions of Sale and Local Conditions. We advise you to check regularly for updates, in particular before any new booking.

General conditions of Carriage

The General Conditions of Carriage of Air France Cargo apply when carried on Air France Cargo.

The General Conditions of Carriage of KLM Cargo apply when carried on KLM Cargo.

The General Conditions of Carriage applicable to KLM Cargo (PDF)

The General Conditions of Carriage applicable to Air France Cargo (English version) (PDF)

The General Conditions of Carriage applicable to Air France Cargo (French version) (PDF)

Local conditions

The Local Conditions applicable to your country of departure are available in this chapter.

General Conditions of Sale

The General Conditions of Sale can be found on two pages in myCargo.
You can find them:

In the disclaimer of the Rates tool.
While confirming your booking via Quote & Book, on the check-out page (step 3: book).

AFKL CARGO Bulk Unitisation Program Standards

This document describes the conditions within which Forwarders are allowed to handover built-up aircraft ULDs to Air France, KLM or its ground handling suppliers.

The meaning of the term ´Bulk Unitization Program´ is equal to the commonly used Special Handling Code ‘BUP. The IATA TACT Rules provide the decoding for BUP as ‘Bulk Unitisation Program, Shipper/Consignee Handled Unit.

AFKL CARGO Bulk Unitisation Program Standards (PDF)

Checklist for Shippers-built ULDs (BUP) (PDF)

Privacy Policy

Air France KLM Martinair Cargo is committed to protect the privacy of individuals associated with our customers, agents and suppliers. This privacy policy explains how we collect, use and otherwise process your personal data, respecting the applicable rules in the European Union on the protection of individuals with regard to the processing of personal data.