FAQ Digital Check–in

Digital check-in of cargo shipments is the new standard for export delivery at KLM Cargo at Amsterdam Airport Schiphol. This is possible via “eLink”, a Cargonaut online tool. For questions about the Digital Check-in at KLM Cargo, you can consult the FAQ, contact elink@klm.com or your Account Manager.

Why digital check-in at KLM?

KLM aims to make the operational cargo handling more efficient by making the process more efficient. An important part of this efficiency is the digital check-in. This ensures a faster operational process for all supply chain partners. The digital check-in via eLink (a Cargonaut system) enables a faster cargo handling process. In the air cargo industry still a lot of paper is being used. With the digital check-in, an important part of this paperwork is digitized.

What is the main advantage of digital check-in/ eLink for customers?

Speed and a more efficient operational process. Thanks to the digital check-in, time-saving will be realized for all supply chain parties.

What has changed since 1 september 2021? What does this mean for customers?

As from 1 September 2021 the KLM export delivery conditions from Amsterdam have changed. Export Cargo from Schiphol with KLM will need to be digitally checked-in via eLink. The digital check-in has become the new standard way of export delivery at KLM. A paper check-in will take longer. As KLM will change its organization towards the digital check-in, KLM could charge a cost in the future, for the incidental shipments which have not been digitally checked-in.

I read that the digital check-in will be part of the conditions of export delivery of KLM. Does this mean there will be charges by KLM if I do not use the digital check-in?

KLM could decide in future to charge a cost. The cost of a paper export delivery will be communicated to customers, if such a decision will be taken.

What is the scope of the digital check-in at KLM?

The scope of the digital check-in is all export cargo by handler KLM from Amsterdam Airport Schiphol. Also shipments with an onward connection with KLM partner flights (i.e. Air France or Delta Air Lines) can be checked-in digitally. This service is not yet available at other stations than Amsterdam.

In case I do not use the digital check-in, can I still deliver export cargo to KLM?

In case a forwarder or trucking company does not use the digital check-in, the export delivery can still be done at KLM. In that case there is considerably more time needed at cargo acceptance, such as for the documentation process and in the future a charge could be applicable.

What should I do to ensure a successful eLink trip when delivering export cargo at KLM?

To ensure a seamless delivery process with eLink, you need to:

a) One time preparation: sign the de IATA multilateral agreement with IATA, complete the eAWB activation form for an EDI agreement with KLM, contact Cargonaut for an eLink account and to ensure an IATA casscode which will be linked by Cargonaut to the KLM prefix.

b) For each export delivery at KLM::

i. Make an eLink visit to prepare the preannouncement (in eLink).

ii. In eLink you can check prior to the trip whether all eLink indicators show the green status. For KLM also the code EAP or EAW need to be filled in, in order to experience the benefits of time saving. For shipments without pouch (=EAW), the truck driver can drive straight to the KLM warehouse, after swipe at the security lodge, after which the driver enjoys maximum time saving without any stop at Documentation.

iii.Make an eLink trip: fill in the truck driver name and truck plate number and preannounce the trip.

iv.Send your FWB´s prior (digital) to arrival to KLM and cargonaut and receive a FMA confirmation from KLM.


Who at KLM can I contact in case I have questions about KLM digital check-in / eLink?

For questions on KLM eLink, you can send an e-mail to elink@klm.com, or please contact your KLM Account Manager. KLM has a dedicated team available to support you in the transformation process from paper to digitization and digital check-in.

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