Air France KLM Martinair Cargo opens 24/7 Service Centre dedicated to Covid-19 vaccines

PharmaMar - 18, 2021
Since the outbreak of the coronavirus pandemic, the world has been eagerly awaiting vaccines to defeat the virus. Air France KLM Martinair Cargo understands how important it is to keep vital supply chains running smoothly.

To deliver the best possible service for these essential shipments, Air France KLM Martinair Cargo has set up a COVID Service Centre dedicated to managing all Covid-19 vaccine shipments. Following a successful trial period in a few selected countries, this new 24/7 service will be available worldwide from tomorrow.

Our experts can be reached day and night with any questions or requests related to C-19 vaccine shipments. 

Our Covid Service Centre can be contacted by email at or by phone. All (local) phone numbers are listed below: 

This service is only available for shipments booked as Customized Covid Vaccines that have been accepted into our network. For quotes and bookings of vaccine shipments please contact our local customer service department.

Local telephone numbers

Call originating country

Phone number


+33 0974754752


+31 207219449


+32 26208650


+45 35158591


+49 6986799679


+41 215479798


+39 238594244


+34 912158985

United States of America

+1 9292704003


+52 5510361336


+91 8009190939

South Africa

+27 112090300


+7 4994039517


+86 1059407212

International telephone numbers

+33 171250340

+31 202146466

To ensure that Covid-19 vaccines get the special attention they require, we have recently launched a new product. The Customized Covid Vaccines solution is available for all temperature ranges and container types, and offers a variety of premium features such as highest priority on board, 24/7 dedicated service, monitoring and intervention, and specific security measures. All shipments booked as Customized Covid Vaccines will bear the mandatory special handling code SHL (Save Human Life).

Click here to read our press release and here to find more information about our Pharma offer.

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