We are committed to continually enhancing our innovative digital platform to provide our customers with the most efficient booking experience possible. We take pride in offering a range of features that enable them to track and trace shipments, modify bookings, access station capabilities, manage claims and even incorporate sustainable aviation fuel (SAF) into their shipments. Today, we are thrilled to introduce a new feature: the Quick Allotment Booking function, designed to streamline the booking process by allowing customers to effortlessly – with just one click – reserve their exact remaining capacity.

We have partnered with Salesforce and Vonage to innovate our global customer service with a new Customer Relationship Management (CRM) solution. This provides customers with faster, better service by phone and digital channels, integrated into a single platform, with more tailored support. We aim to deliver the best customer service worldwide by leveraging the latest technology and data combined with employee expertise.

Air France KLM Martinair Cargo (AFKLMP Cargo) has announced the expansion of its cargo services in Mexico, following new regulations imposed by the Mexican government. Starting 7 July 2023, AFKLMP Cargo will shift its freighter operations from Mexico City International Airport (MEX) to the newly established Felipe Ángeles International Airport (NLU).