Keeping you informed proactively

eCommerceSep - 10, 2015
We always do our best to minimize irregularities. Nonetheless, should your shipment be impacted, we will keep you informed, providing you with a repair solution at the same time.

Your information needs are crucial. Combined with our efforts to minimize irregularities, we are pleased to announce that from the 10th of September we will start sending you automated messages informing you of any irregularities impacting your shipments, stating the cause and providing you with a repair solution. These RealTime Care messages will be available 24/7 at both our Paris Charles de Gaulle and Amsterdam Schiphol hubs. In doing so, we hope to be able to help you conduct your business optimally despite difficult situations.

Bram Gräber, our EVP, explains more in this video.

Want to subscribe directly? Contact your local CSO.

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